1. Introduction

At SMART INDIA DETECTIVE Agency ("we," "us," or "our"), we recognize that privacy is not just a policy; it is the foundation of our profession. We are committed to protecting the personal information of our clients, subjects of investigation, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Information Technology Act, 2000 (India) and global best practices.

2. Information We Collect

To conduct investigations effectively, we may collect the following types of information:

Client Identity: Name, Phone Number, Email Address (for communication only).
Case Details: Information provided by you regarding the subject (Photos, Vehicle Numbers, Addresses).
Payment Data: Transaction details (Processed via secure third-party gateways).

3. Strict Confidentiality (NDA)

We operate under a strict Non-Disclosure Agreement (NDA). The identity of our clients is never revealed to any third party, not even to our field agents unless absolutely necessary. We use code names for clients in our internal database to ensure anonymity.

4. Evidence Handling & Retention

This is our "Zero Trace" policy regarding evidence (Photos, Videos, Reports):

Evidence is stored in encrypted offline servers during the investigation.
Once the final report is delivered to the client and confirmed, all raw data is permanently deleted within 48 hours.
We do not keep backups of sensitive case files after case closure.

5. Third-Party Sharing

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.

Exception: We will only disclose information if required by law (Court Order) or to protect the safety of our agents.

6. Security Measures

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. Our website is protected by SSL (Secure Socket Layer) encryption.

7. Contact Us

If you have any questions about this Privacy Policy, please contact our Legal Team:

Email: indiasmart89@gmail.com

Address:A19S Pandav Nagar Delhi Near Akshardham Mandir Metro Station 110092, India